Customer Help Portal

Instore services 4

• Personal Stylist Services
• Print & Copy Shop
• Restaurants
• The Food Hall, The Cheese and Charcuterie Bar, Patisserie Wine Bar and Cheese Room

Opening hours 4

• Jarrolds Department Store
• Art Supplies & Office Stationers
• Jarrold Cromer
• The Granary

Your account 3

• Changing account details
• How to manually add a transaction to your Loyalty account
• How to create or log into your Loyalty account

Gifts cards 4

• Purchasing Gift Cards
• Accepting gift cards online
• ​Refund of Beauty goods purchased where a discount voucher has been issued.
• Checking a gift card balance

Online orders FAQS 7

• Tracking your online order
• Cancel your online order
• Changing delivery information on your online order
• Adding items to your online order
• Shortages, Faulty or Damaged or Delivery Errors with your online order

View all 7

Online Returns and Exchanges 3

• Online Returns for a Refund
• Online Returns for an Exchange
• Cost of returning your online order

Our Delivery Options Available 3

• Our Delivery Options
• I don’t have a tracking number for my order.
• Furniture Deliveries

Click & Collect 1

• Click & Collect

Returns and refunds 1

• Returns and Refunds

Contact Us 1

• Contact Us