If you would like to exchange an item/s within your order for another size/colour, please contact via us online@jarrold.co.uk so we can check we have the stock available for an exchange.  Then return the item/s you wish to exchange to us in a new and unused* condition as soon as possible and within 30 days of receipt and we will be able to arrange an exchange:  

  1. Please fill in the returns section on your invoice and return the item/s to us ensuring they are sent in a secure package. A taped down shoe box or a returns address label on a product means the item will not be considered to be in an unused condition and it may be returned to you.  We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.
  2. Alternatively, you are able to return your order to our department store in Norwich. Please follow step 1 and return to Customer Services on Floor 2 of our department store. If you would like to return your order to one of our branches, please follow step 1 and take to the branch of your choice. A list of our stores can be found HERE
  3. Exchanges will take between 3-7 working days to complete from the original order being returned back to Jarrold, and the exchange will be processed as long as the stock is available and in a suitable condition.  Return documentation is included with the goods when dispatched to you. 
  4. If we are unable to action your request of an exchange, a refund will be processed against the card used to make the original payment, following inspection of the returned goods.  This will normally be within 7 working days.   

*By ‘new and unused’ we expect this to mean that you've kept all original packaging and labels , and that it is in a undamaged and unused  condition (excludes normal examination of the product as you might do in store).