If you would like to exchange an item/s within your order for another size/colour, please place a new order for the item/s required and return the incorrect size/colour item to us for a refund. 

Instructions for how to return item/s from your order are on the reverse of your invoice. 

  1. Please fill in the returns section on your invoice and return the item/s to us ensuring they are sent in a secure package. A taped down shoe box or a returns address label on a product means the item will not be considered to be in an unused condition and it may be returned to you.  We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.
  2. Alternatively, you are able to return your order to our department store in Norwich. Please follow step 1 and return to Customer Services on Floor 2 of our department store. If you would like to return your order to one of our branches, please follow step 1 and take to the branch of your choice.


Items can only be returned if they are in a new and unused condition, we expect this to mean that you've kept all original packaging and labels, and that it is in a undamaged and unused condition (excludes normal examination of the product as you might do in store). 

Items returned to us not in a new and unused condition may be returned to you.