Online orders FAQS

Tracking your online order
We do offer a tracked service and can provide you with this information - however, this is depended on the value of your order and if you have purchased the...
Fri, 22 Jan, 2021 at 2:18 PM
Cancel your online order
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which...
Fri, 22 Jan, 2021 at 2:21 PM
Changing delivery information on your online order
If you would like to amend any delivery details or contact information on your order, please let us know as soon as possible, as once your order has been di...
Fri, 22 Jan, 2021 at 2:34 PM
Adding items to your online order
Unfortunately once an order is placed, additionally items can not be added.  Please place a new order for these items.
Tue, 3 Mar, 2020 at 9:24 AM
Shortages or Delivery Errors with your online order
If you find your order is missing an item, or there are any other delivery errors (including incorrect items or damaged stock) please contact us on onlin...
Tue, 3 Mar, 2020 at 10:36 AM
My online order has been cancelled
Please do accept our apologies for cancelling your order. We try and fulfill all the orders that are placed with us at Jarrold. However, on the occasion tha...
Tue, 3 Mar, 2020 at 10:36 AM
Online order conformation
Once your order has been placed with Jarrold you will receive an email which will include all the relevant information including your order number. This is ...
Tue, 3 Mar, 2020 at 10:49 AM
There has been an issue with my Parcel Force delivery, what can I do?
It is best to check your delivery information on their website: Enter your tracking information for further information. You ca...
Fri, 22 Jan, 2021 at 2:44 PM