Customer Help Portal

We currently send all orders via a tracked service with either Royal Mail or APC Overnight. A link to track your order will be provided on your despatch...

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which...

If you would like to amend any delivery details or contact information on your order, please let us know as soon as possible, as once your order has been di...

Unfortunately once an order is placed, additionally items can not be added.    Please place a new order for these items.

If you find your order is missing an item, or there are any other delivery errors (including incorrect items or damaged stock) please contact us on onlin...

Please do accept our apologies for cancelling your order. We try and fulfill all the orders that are placed with us at Jarrolds. However, on the occasion th...

Once your order has been placed with Jarrolds you will receive an email which will include all the relevant information including your order number. This...