If for any reason you are unhappy with your purchase, you can return it to us in a new and unused condition within 30 days of receiving it and we will issue a refund*.
By ‘new and unused’ we expect this to mean that you've kept all original packaging and labels , and that it is in a undamaged and unused condition (excludes normal examination of the product as you might do in store).
- Please fill in the returns section on your invoice and return the item/s to us ensuring they are sent in a secure package. A taped down shoe box or a returns address label on a product means the item will not be considered to be in an unused condition and it may be returned to you.
- Alternatively, you are able to return your order to our department store in Norwich. Please follow step 1 and return to Customer Services on Floor 2 of our department store. If you would like to return your order to one of our branches, please follow step 1 and take to the branch of your choice. A list of our stores can be found HERE
- Refunds will be against the card used to make the original payment following inspection of the returned goods, normally within 7 working days. Return documentation is included with the goods when dispatched to you.
- We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.
*See Returns Postage Responsibility for information of postage charges