If for any reason you are unhappy with your purchase, you can return it to us in a new and unused condition within 30 days of receiving it and we will issue a refund*.   

By ‘new and unused’ we expect this to mean that you've kept all original packaging and labels , and that it is in a undamaged and unused  condition (excludes normal examination of the product as you might do in store).

  1. Please fill in the returns section on your invoice and return the item/s to us ensuring they are sent in a secure package. A taped down shoe box or a returns address label on a product means the item will not be considered to be in an unused condition and it may be returned to you.

  2. Alternatively, you are able to return your order to our department store in Norwich. Please follow step 1 and return to Customer Services on Floor 2 of our department store. If you would like to return your order to one of our branches, please follow step 1 and take to the branch of your choice. A list of our stores can be found HERE

  3. Refunds will be against the card used to make the original payment following inspection of the returned goods, normally within 7 working days. Return documentation is included with the goods when dispatched to you.

  4. We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.

*See Returns Postage Responsibility for information of postage charges