Please find below all the options that we offer which you are able to choose when placing an order online:

England, Wales & Southern Scotland          

Orders under £50
Usually within 3-5 working days
Orders over £50
Usually within 3-5 working days
Choose your delivery day*
Select your day, on orders placed before 14:00pm
Click & Collect Orders
Same day at our Norwich Store on orders placed before 14:00pm
Expected within 5 weeks
Gift Cards
Usually within 3-5 working days 

* Saturday and nominated day service available on orders place before 14:00pm, Monday-Friday, stock permitting.

Geographical restrictions apply - Service not available on postcodes listed below. Service cost will not be refunded if delivery is attempted and no-one is present to receive the order.          


Scottish Highlands, Channel Islands and Northern Ireland

Includes Postcodes: AB31-38, AB40-56, BT, FK, GY, HS, IM, IV1-28, IV30-32, IV36-49

IV51-56, IV63, JE, KA27, KA28, KW, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, ZE, BFPO

All Orders
Usually within 2-5 working days
Choose your delivery dayN/AUnavailable to these postcodes
FurnitureN/AUnavailable to these postcodes

Overseas Delivery

At present, we currently do not offer delivery to any overseas countries.

Click & Collect

If the item is for collection from our Norwich store, then we endeavor to have your goods ready for collection on the same day. Collection from our Cromer or Wymondham stores can take up to 3 working days.


  • Small and flat packed items will be sent via Parcelforce, Direct Distribution or via our delivery vans.      
  • Large items will be sent by our specialist 2 man delivery partners; 
    • The delivery company will contact you within 7 days to organise delivery of your items. 
    • The delivery service includes an E-mail, SMS or call to advise a date and a 4 hour time slot for delivery. 
    • Crews will call 30 minutes prior to delivery and deliver to a room of choice, unpack and take away packaging. 
    • If you require assembly of your items then this can be arranged for an additional charge and you will need to speak to our team to arrange this.

Delivery times:

  • Orders in Norfolk and Suffolk will be approx 2-3 weeks
  • Orders to the rest of the UK will approx 3-5 weeks
  • We cannot deliver furniture to Northern Ireland Island, Scottish Islands and Channel Islands

Other Information

Online delivery charges are incurred per order and not per item. We will only charge you postage once. Most orders require a signature on delivery as parcels are sent insured and delivery is normally between 8am and 6pm.

If your item is sent via courier we can provide a consignment number to track your order.  Please email and quote your order number.

Orders can only be sent to one designated delivery address which can be different to your billing address. For large orders with multiple delivery destinations such as corporate orders for our Hamper service please contact us for prices.

In the event that we cannot deliver your order or a part of your order, we will endeavor to inform you within three working days via email. If Royal Mail or our courier attempt delivery and there is no-one available to sign for the parcel, a card will be left which will include details regarding what to do next.

Delivery is normally attempted once by Royal Mail and twice by courier on consecutive working days. It is likely that the package is then sent to your nearest post office for you to collect.