How do I book?

  • ONLINE BOOKING ONLY
  • £7.50 per child
  • Accompanying adults do not need a ticket.
  • We can accommodate up to 4 children in 1 time slot.
  • You will receive an email confirmation on booking - please bring this on the day. 

What is included with my booking?

  • 10 minute time slot per booking.  This is to allow for present selection and sanitization after each visit.
  • Children can select a present (these are not wrapped).


What age is this suitable for?

  • Suitable for children from birth to approx. 10 yrs old.
  • Any siblings who have not paid to receive a gift are still ok to go into the grotto with their family, at their allotted time slot.

When is Santa in store?

  • Santa is in store Thursday to Sundays only, throughout December.

What can I expect on my visit?

  • Santa's grotto is located on the 3rd floor
  • We will not be operating a queuing system, so please arrive a couple of minutes before your time slot
  • You will need to bring a copy of your booking.

Can I take photos?

  • Photos can be taken by families.


How do I cancel my booking?

  • There is a link on your email to amend/cancel booking.


What if we are running late for my booking?

  • If running late, you will need to see a team member on 3rd floor, who will try to accommodate your booking to see Santa.


Can my child post a letter to Santa?

  • Yes.  There is a post box for letters to Santa by the Grotto.  Our last posting date for reply is Sunday 19th December.